SportsPlex West

Contact Information

SportsPlex West
890 SE Olson Drive
Waukee, IA 50263

Privacy Policy

SportsPlex West created this statement to communicate our firm commitment to privacy. We take the proper measures to ensure that your shopping experience with us is safe, secure and enjoyable. This statement details our current information gathering and sharing practices for the Web site.
SportsPlex West is continually improving this site by adding new functionality and features. SportsPlex West is also improving and adding products, services and programs. Because of these changes, changes in the law and the changing nature of technology, SportsPlex West's data practices will change from time to time. This Privacy Statement is subject to change without notice. We encourage you to review our Privacy Statement whenever you use this Web site to make sure you understand our current practices. We also encourage you to review the privacy policy posted on any Web site you visit before using the site or providing personal data about yourself.

Information We Collect and How We Use It
Information Disclosure
Links to External Sites
Choosing a Personal Password
Secure and Standard Account Sign In
Safe Shopping Guarantee
Children's Guidelines
Contacting SportsPlex West
Information We Collect and How We Use It

When you place an order with us, we will need to collect your name, e-mail address, shipping address, credit card number and credit card expiration date. This information allows us to process your order and contact you if necessary. All of your information is stored on a secured server. If you choose, you may place your order by calling a SportsPlex West representative at 515-987-0806.

If you choose to participate in a contest or a promotion, we may ask for your name, address, phone number and e-mail address in order to administer the contest and notify the winners. We may use this information to send you promotional messages.

When you provide us with reviews or survey responses, we may supply this information to third parties who are interested in your reviews or comments. The information you provide is used to provide you with a more personalized shopping experience, including future recommendations and promotions that may be of special interest to you.

Information about your activity on the site is automatically collected when you sign in. We use this information to enhance and personalize your shopping experience. We monitor our site traffic patterns and site usage to better understand our customers and markets and improve the layout and design of our site. We use the information to notify you of any site changes, new features and services and to keep you informed of any special deals and promotions offered by SportsPlex West and its affiliates. You may opt-out of receiving this information if you so choose.

To the extent that we use third party advertisers or contact lists to personalize your shopping experience, including future recommendations and promotions that may be of special interest to you, they may adhere to their own privacy customs and policies. SportsPlex West does not control the privacy policies of third parties and/or their opt out lists. We encourage you to ask questions before you disclose your personal information to others.

Our emails often contain hyperlinks to additional information on our site. We use technology to track how often these links are used and which pages on our site subscribers choose to review.

We use third party advertising companies to serve ads and e-mails. These companies may use technology, similar to those outlined above, to measure the effectiveness of ads and e-mails and use information about your visits to this and other web sites so that we can provide advertisements about goods and services of interest to you. For this purpose, we may also provide these third party advertisers anonymous information about your site navigation and purchases.

Information Disclosure

When you place an order with us, we share your information with our vendors, suppliers, and distributors to fulfill your orders. We also share sales information with third parties in order to properly process service and returns and perform other administrative duties. We do not sell or rent any of your personally identifiable information with anyone outside of SportsPlex West.

We retain other companies and individuals to perform functions on our behalf. Examples include but may not be limited to advertising, fulfilling orders, delivering packages, scheduling and performing installation, administering customer loyalty programs, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing services and customer service. They have access to personal information needed to perform their functions but may not use it for other purposes.

We may provide your information, as required by law or legal process; to protect and defend the rights of SportsPlex West, the site or the users or incident to a corporate sale, merger, reorganization, dissolution or similar event, and under circumstances we believe reasonably necessary to protect the personal safety of users of SportsPlex West, this site or the public.

Links to External Sites

Our site may contain links to other sites on the Internet that are not under our control. SportsPlex West is not responsible for the privacy practices or the content of such Web sites. See our Terms of Service and Legal Notices.


A cookie is a small piece of information that many Web sites use to help make shopping online easier. The information is stored on your computer's hard drive. It lets you shop our site, place items in your cart and return several days later without having to reenter the information. Most Web browsers automatically accept cookies. Browsers usually provide the option to disable this feature.


Our site has security measures in place to protect the loss, misuse and alteration of the information under our control. All information is stored on a secure server that is not accessible through the Internet.

We strive to maintain the reliability, accuracy, completeness and currency of personal data in our databases and to protect the privacy and security of our databases. Although we and Dynamic Webware Solutions, LLC cannot guarantee against any loss, misuse, unauthorized disclosure, alteration or destruction of data, we try to prevent such unfortunate occurrences.

Choosing a Personal Password

When you create an account, you need to select a personal password that you will remember. It must be at least 6 characters. To maximize your level of protection, you should choose a combination of both letters and numbers.

Secure and Standard Account Sign In

Some older browser versions and some firewalls don't permit communication through secure servers. In that case, you'll be unable to securely connect to our server. You may choose to connect to the secure server via our standard servers, but your password will not be encrypted. If you have already securely saved billing information to your account, you can still order securely using your saved information. If you submit new billing information via standard servers, it will not be encrypted. If you choose, you may place your order by calling 515-987-0806. Please have ready the model numbers of the items you wish to purchase.

Safe Shopping Policy

Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. SportsPlex West uses Secure Sockets Layer (SSL), an encryption technology that protects your credit card information. SSL encrypts all ordering information (name, address, credit card number) so no one can read it as it travels over the Internet.

Children's Guidelines

At SportsPlex West, the safety of children is very important to us. We are committed to protecting the online privacy of children. We will not knowingly or intentionally collect personal information about children under the age of 13 without prior parental consent. If you are under 13 and would like to purchase items from SportsPlex West or provide personal information about yourself and your family, please ask a parent or guardian for assistance.

SportsPlex West cannot prohibit minors from visiting this site. SportsPlex West must rely on parents, guardians and those responsible for supervising children under the age of 13 to decide which materials are appropriate for such children to view and/or purchase.

Each time you purchase a product at SportsPlex West or provide information about yourself or your family, you are representing to SportsPlex West that you are 13 years or older.


We offer you several methods by which you can opt-out of receiving communications, or change / modify the information you have provided to us. Contact us in one of the following ways to let us know what changes to make:

  • You can send e-mail using our Contact Us form
  • You can call 515-987-0806

SportsPlex West will take reasonable steps to implement your request to opt out, correct or update your information. However, please note that due to production and mailing timelines, it may take around ninety days to make the requested change and you may still receive promotional information from us as earlier directed.


Contacting SportsPlex West You may contact us if you have any questions about this Privacy Statement, the practices of this site, or your dealings with this site:

  • You can send e-mail using our Contact Us form
  • You can call 515-987-0806
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